Privacy Policy

This Privacy Policy describes how Birthday Decorator ("we," "us," or "our") collects, uses, and shares information about you when you use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

• Personal Information: We may collect personal information that you provide to us, such as your name, phone number, email address, and home address when you book our decoration services.
• Usage Information: We may collect information about how you interact with our services, such as your IP address, browser type, and usage patterns.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

How We Use Your Information

• Service Delivery: We use your personal information to provide and improve our decoration services. This includes coordinating with decorators and ensuring they have the necessary information to complete the decoration.
• Communication: Your phone number and email address may be used to communicate with you about your booking, respond to inquiries, and send important updates.
• Legal Obligations: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Sharing Your Information

• With Decorators: Your phone number will be shared with the decorator assigned to your booking for coordination and navigation purposes.
• With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and data analysis.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or delete your personal information that we hold. You may also have the right to object to or restrict certain types of data processing. To exercise these rights, please contact us at sales@birthdaydecorator.in.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at sales@birthdaydecorator.in.

Shipping Policy

Processing Time

• Decoration Services: Our decoration services are typically completed within 30 to 45 minutes for Basic and Basic Plus packages. The decorator will arrive at the scheduled time and complete the decoration within this time frame.
• Props and Lights: Any lights or props used during the decoration will be collected by the decorator before 10:30 PM on the same day.

Coordination

• Phone Number Sharing: Your phone number will be shared with the decorator for coordination and navigation purposes.

Delays and Issues

• Power Failure: In case of a power failure, the decorator will wait for 15 minutes. If the power does not return within this period, you will be refunded in full, and the decorator will leave. If an alternative slot is available, it can be assigned to you for an additional charge of Rs 200.

Contact Information

If you have any questions about our shipping policy, please contact us at sales@birthdaydecorator.in.

Return and Replacement Policy

Cancellation and Refunds

• Service Cancellation: If you need to cancel your booking, please contact us at sales@birthdaydecorator.in. Cancellations made less than 24 hours before the scheduled decoration time may not be eligible for a refund.
• Power Failure: If the decoration cannot proceed due to a power failure, and no alternative slot is available, you will be refunded in full.
• Refund Timeframe: If elegible, Customer will be refunded in 3-5 business days.

Replacements

• Alternative Slots: If an alternative slot is possible after a cancellation or power failure, it can be assigned to you for an additional charge of Rs 200.

Contact Information

If you have any questions about our return and replacement policy, please contact us at sales@birthdaydecorator.in.